Digital downloads and refund policy
Clear conditions for digital products, manual deliveries, receipts and help requests.
Digital product
All patterns are 100% digital and delivered as downloadable files from the customer’s account. There is no physical shipping: you buy and download instantly from any country.
- Check the format and sizes before paying.
- The download is tied to your account.
- Support is provided through the published channels.
Payment confirmation
Some payment methods are confirmed automatically. Others, such as bank transfer or manual payments, can take up to 24 business hours.
- Send a receipt if the system asks for it.
- Use the same email you purchased with when you get in touch.
- Keep your order number.
Refunds and exchanges
Because these are digital products, once a purchase has been enabled or downloaded no automatic refunds are made. If there was a verifiable technical error, we review the case to help you.
- We can fix access or resend files when appropriate.
- A purchase is not replaced because the wrong size/format was chosen without checking with us first.
- For special formats, ask before paying.
After-sale support
If you cannot download, print or open a file, write to us with the product name, the format you bought and a screenshot of the problem.
- We answer by WhatsApp or email.
- Response times may vary depending on opening hours.
- Do not delete the confirmation email.
These texts are an operational basis for the site. If you need specific legal coverage for your company, it is advisable to review them with a professional.